Privacy

Chapman Arts respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect your information when you visit our website, purchase artwork or prints, or contact us.

Last updated: 23 October 2026

1. Who we are

Chapman Arts is an art gallery and creative business based in Aberaeron, Wales, United Kingdom.

For the purposes of applicable data protection legislation, Chapman Arts is responsible for the personal information collected through this website.

Contact details

Email: hello@chapmanarts.com
Address: Chapman Arts, County Hall, Market Street, Aberaeron, SA46 OAT

2. Information we collect

We may collect and process the following types of personal information:

  • Contact information: your name, email address, telephone number and billing or delivery address.

  • Order information: details of the artwork or products you purchase, your order history, delivery preferences and related correspondence.

  • Payment information: payment status, transaction references and other information needed to process your purchase. Payments are handled through the payment services available at checkout.

  • Enquiry information: information you provide when contacting us about artwork, commissions, framing, printing or other services.

  • Website usage information: information about how you interact with our website, including information collected through cookies and similar technologies, where applicable.

We only collect personal information that is relevant to the purposes described in this policy.

3. How we use your information

We use your personal information to:

  • Process and fulfil orders, including arranging delivery.

  • Take payment, issue refunds and manage transactions.

  • Respond to enquiries and provide customer support.

  • Manage our business records and meet legal and accounting obligations.

  • Maintain, secure and improve our website and services.

  • Send marketing communications where you have chosen to receive them or where we are otherwise legally permitted to do so.

  • Prevent and investigate suspected fraud or misuse of our website.

We do not sell your personal information to third parties.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we rely on the following:

  • Contract: to process your order, arrange delivery, take payment and provide customer support relating to your purchase.

  • Legal obligation: to maintain records and comply with applicable tax, accounting and other legal requirements.

  • Legitimate interests: to operate, protect and improve our business and website, respond to enquiries and prevent fraud, where these interests do not override your rights.

  • Consent: where required, including for certain marketing communications and non-essential cookies or similar technologies.

Where we rely on consent, you can withdraw it at any time.

5. Sharing your information

We may share relevant personal information with trusted third parties where necessary to operate our website and fulfil your requests. These may include:

  • Squarespace: our website and online shop platform.

  • Payment providers: the payment services used to process transactions, which may include providers such as Klarna where offered at checkout.

  • Delivery and courier services: to deliver your purchases.

  • IT and service providers: organisations that help us maintain, secure and operate our website and business.

  • Professional advisers and public authorities: where necessary to meet legal obligations or protect our legal rights.

These organisations may process information in accordance with their own privacy policies and applicable data protection requirements.

We do not permit third parties to use your personal information for their own unrelated marketing purposes.

6. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law and that suitable safeguards are in place where required.

7. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including meeting legal, accounting and reporting obligations.

For example:

  • Order and transaction records: retained for the period required for accounting, tax and legal purposes.

  • Customer enquiries: retained for as long as needed to respond and manage any subsequent issues.

  • Marketing information: retained until you unsubscribe or we no longer need it for the relevant purpose.

  • Website and cookie information: retained according to the applicable cookie settings and the retention periods of the services involved.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

8. Cookies and website analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, enable shopping and checkout, and understand how visitors use the site.

Some cookies are necessary for the website to function. Other cookies, such as those used for analytics, advertising or certain embedded services, may require your consent.

You can manage available cookie preferences through the website's cookie settings. You can also control cookies through your browser settings, although blocking certain cookies may affect how the website functions.

The cookies used may depend on the features and integrations enabled on our website.

9. Marketing communications

If you choose to subscribe to marketing communications, we may use your contact details to send you updates about artwork, artists, exhibitions, new collections, events or services.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us directly.

We will not send marketing communications where consent or another applicable legal requirement has not been satisfied.

10. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Online transactions are processed through the relevant payment service providers. We do not intentionally collect full payment card details through ordinary email correspondence.

However, no website or electronic transmission can be guaranteed to be completely secure.

11. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request the deletion of your personal information.

  • Ask us to restrict how we use your information.

  • Object to certain types of processing, including processing based on legitimate interests.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

These rights are subject to certain conditions and exceptions. To exercise a right, contact us using the details in the Who we are section.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are concerned about how we handle your personal information.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

12. Third-party websites

Our website may contain links to external websites or services, including social media platforms and payment providers. These services operate under their own privacy policies, and we are not responsible for their privacy practices.

We recommend reviewing the relevant privacy policy before providing personal information to a third party.

13. Children's privacy

Our website is intended for a general audience and is not specifically directed at children. We do not knowingly collect children's personal information for marketing purposes.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features or legal obligations. The latest version will be published on this page, with the updated date shown at the top.